020 8064 3560
Five Star Cleaners Ltd Services
Terms and Conditions
1. Service Agreement:
1.1 By engaging Five Star Cleaners Ltd Services, the client agrees to abide by the terms and conditions outlined herein.
1.2 The cleaning services provided will be as described in the agreed-upon quote or proposal.
2. Pricing and Payment:
2.1 The client agrees to pay the agreed-upon fee for the cleaning services provided by Five Star Cleaners Ltd.
2.2 Payment is due upon completion of the booked cleaning service.
2.3 Late payment may incur additional charges. This could be a daily, weekly, monthly or one-off charge.
3. Cancellation and Rescheduling:
3.1 The client must provide at least 24 hours notice for cancellations or rescheduling of appointments.
3.2 Failure to provide timely notice may result in a cancellation or call-out fee.
4. Access to Premises:
4.1 The client agrees to provide access to the premises at the scheduled cleaning times.
4.2 In the event of restricted access or security measures, arrangements must be made in advance.
5. Liability and Insurance:
5.1 Five Star Cleaners Ltd is insured against accidental damage.
5.2 The client is responsible for securing any valuable or fragile items before the cleaning service.
6. Quality Assurance:
6.1 Five Star Cleaners Ltd strives to deliver high-quality services, and any concerns should be reported within 24 hours of the cleaning service.
6.2 Five Star Cleaners Ltd will make reasonable efforts to address and rectify reported issues promptly.
7. Termination of Services:
7.1 Either party may terminate the cleaning services with written notice.
7.2 Five Star Cleaners Ltd reserves the right to terminate services immediately in the event of non-payment or breach of terms.
8. Confidentiality:
8.1 Five Star Cleaners Ltd Cleaning Services and its staff will treat all client information as confidential.
9. Governing Law:
9.1 These terms and conditions are governed by the laws of England and Wales.
10. Changes to Terms:
10.1 Five Star Cleaners Ltd reserves the right to update these terms and conditions without prior notice.
11. Consent for Social Media use:
11.1 By engaging Five Star Cleaners Ltd Cleaning Services, the client grants permission for photographs and/or videos of the cleaned premises to be taken and used for promotional and marketing purposes on Five Star Cleaners Ltd official social media accounts and marketing materials.
11.2 Images will be used to showcase the quality of our cleaning services, before-and-after comparisons, and other relevant promotional content.
11.3 Five Star Cleaners Ltd respects the privacy of our clients. We will not disclose any sensitive or personally identifiable information in the images.
11.4 If there are specific areas or items the client does not wish to be photographed, it is their responsibility to notify Five Star Cleaners Ltd in writing.
11.5 The client grants permission for Five Star Cleaners Ltd to use the images for an indefinite period unless otherwise specified in writing.
11.6 The client has the right to request the removal of any specific images featuring their premises or opt out of their property being used for content by contacting Five Star Cleaners Ltd in writing.
11.7 Five Star Cleaners Ltd Cleaning Services will make reasonable efforts to promptly remove requested images from its official social media accounts and marketing materials.
11.8 The client will not receive any monetary compensation or royalties for the use of images.
11.9 Five Star Cleaners Ltd reserves the right to select and edit images for promotional purposes.
12. Contact Information:
Five Star Cleaners Ltd